Employee Assistance Program

Employee Assistance Program

• What is the Employee Assistance Program (EAP)?

  The Employee Assistance Program (EAP) is available to you in addition to the benefits provided with your MetLife insurance coverage. This program provides you with easy to-use services to help with the everyday challenges of life — at no additional cost.

• What can the EAP help with?

  The program’s experienced counselors can talk to you about anything going on in your life, including: 

  • Address depression, stress, anxiety or substance use issues. 
  • Improve relationships at home or work. 
  • Find support for child or elder care matters. 
  • Work through emotional issues or grief. 

  • Get legal or financial assistance.

• How to Get Started

  Your program includes up to 5 phone or video consultations with licensed counselors for you and your eligible household members. These services are available 24 hours a day, 7 days a week. 

  • Call 888-319-7819 to speak with a counselor immediately  

  • When you call, select “Employee Assistance Program” when prompted. You’ll immediately be connected to a counselor.  

  • Schedule an appointment with a counselor  

  •  Visit metlifeeap.lifeworks.com and login with the following credentials:  

   

  Username: metlifeeap

  Password: eap

• FAQ

  Are Employee Assistance Program services confidential? Yes. Any personal information provided to LifeWorks stays completely confidential. 

  When is the right time to call? That’s up to you. Counselors are here whenever you need them - whether you simply need to talk or want guidance on something you are going through. 

  Is my EAP included with my MetLife coverage? Yes. Up to five sessions with an EAP counselor are provided by Jones.  

  Does the program have any limitations? Yes, there are some services the EAP does not provide. They are listed below.  

  • Inpatient or outpatient treatment for any medically treated illness  
  • Prescription drugs  
  • Treatment or services for intellectual disability or autism  
  • Counseling services beyond the number of sessions covered or requiring longer term intervention • 
  • Services by counselors who are not LifeWorks providers  

  • Counseling required by law or a court, or paid for by Workers’ Compensation 

  Does the program offer Cognitive Behavioral Therapy (CBT)? Many LifeWorks EAP providers are trained in this type of counseling and the foundation of LifeWorks’ CareNow digital programs, available through the programs website and mobile app, are built upon Cognitive Behavioral Therapy (CBT) techniques. 

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